Shipping Policy

Last updated: July 23, 2026

The Wild And Trees Shipping Policy explains where we ship, how long order
processing and delivery take, the available shipping rates, and how tracking,
delays, and delivery issues are handled.

We aim to provide clear, consistent, and transparent shipping information for
all orders placed through Wild And Trees.

Shipping Policy Overview

Shipping detail Information
Shipping destination United States only
Order handling time 3–5 business days
Transit time 3–5 business days
Estimated total delivery 6–10 business days
Flat-rate shipping $5.99 USD for orders under $75.00
Free shipping Orders of $75.00 or more

1. Shipping Destination

We currently ship to addresses within the United States only.

We do not offer international shipping at this time. Orders submitted with a
delivery address outside the United States may be canceled and refunded.

2. Order Cut-Off and Handling Time

Order cut-off time: 2:00 PM Pacific Time (PT), Los Angeles time.

Orders placed before the cut-off time may begin processing on the same business
day. Orders placed after the cut-off time will begin processing on the next
business day.

Handling time: 3–5 business days
Handling days: Monday through Friday

Handling time refers to the time required to confirm, prepare, pack, and hand
your order over to the shipping carrier.

After placing an order, you will receive:

  • An order confirmation email after your purchase is completed.
  • A shipping confirmation email with tracking information after dispatch.

3. Shipping Policy: Transit Time and Delivery

Transit time: 3–5 business days
Shipping days: Monday through Friday

The estimated total delivery time is 6–10 business days,
including handling and transit time.

The delivery estimate begins after the order has been successfully submitted.
Business days do not include Saturdays, Sundays, or public holidays.

Delivery times may vary depending on:

  • Carrier operations and service availability
  • Weather conditions
  • Public holidays
  • High shipping volume
  • The delivery location

4. Shipping Fees

Wild And Trees offers the following shipping rates:

  • Flat-rate shipping:
    $5.99 USD for orders under $75.00.
  • Free shipping:
    Available for orders of $75.00 or more.

The applicable shipping fee will be displayed clearly during checkout before
payment is completed.

5. Carriers and Tracking

We use trusted shipping carriers operating within the United States. The carrier
selected for an order may depend on the package size, destination, logistics
conditions, and service availability.

Once your order has shipped:

  • A tracking number will be sent to the email address used at checkout.
  • Tracking updates may take additional time to appear after dispatch.
  • Tracking events and delivery scans are managed by the shipping carrier.

Please verify that your email address is accurate before completing checkout so
you can receive shipping and tracking notifications.

6. Shipping Delays and Address Issues

Please make sure that the shipping address submitted at checkout is complete and
accurate. Incorrect, incomplete, or outdated information may delay delivery or
cause the package to be returned.

If an order is returned to us as undeliverable because of an incorrect or
incomplete address, please see Section 8 below for how reshipment is handled.
No additional shipping charge applies to that reshipment.

Unexpected delivery delays may occur because of:

  • Carrier disruptions
  • Severe weather conditions
  • High order or shipping volume
  • Public holidays
  • Regional service interruptions

These events may be outside our direct control, but we will provide reasonable
assistance when shipping information is available.

7. Holiday Shipping

During peak seasons, including Halloween, Christmas, and other major holidays,
processing and delivery times may be longer than usual.

  • Orders may require an additional 2–8 business days
    beyond the normal estimated delivery window.
  • Delays may result from increased demand, carrier workload, and holiday
    closures.

We recommend placing orders early during holiday periods. Delivery by a specific
holiday or event date is not guaranteed unless expressly stated at checkout.

8. Refused or Undeliverable Packages

If a package is returned as undeliverable or refused, the customer must contact
support to confirm the delivery address. One reshipment may be arranged without
an additional shipping charge.

This section applies to packages that a carrier returns to us as undeliverable
or that are refused at delivery. It does not apply to approved product returns
or exchanges, which are covered by our Refund and
Returns Policy.

9. Lost or Missing Packages

If tracking information shows that your package has been delivered but you have
not received it:

  • Check around the delivery location and with nearby household members.
  • Check with neighbors who may have accepted the package.
  • Wait one additional business day, as some delivery scans may appear early.

If the package is still missing:

  • Contact the shipping carrier to request more information or file a claim.
  • Contact Wild And Trees so we can provide reasonable assistance.

Lost or missing package concerns should be reported within a reasonable period
after the expected delivery date.

10. Force Majeure and Emergency Situations

We are not responsible for delivery delays caused by events outside our
reasonable control, including:

  • Natural disasters
  • Severe weather
  • War or civil unrest
  • Strikes
  • Government restrictions
  • Carrier service interruptions
  • Public health or other emergency conditions

In these situations, the estimated delivery timeline may be extended until
normal shipping operations resume.

11. Contact Us About This Shipping Policy

If you have questions about this Shipping Policy, order processing, tracking, or
delivery, please contact us:

  • Email:
    infor@wildandtrees.store
  • Phone:
    +84 345 084 420
  • Address:
    303 Potrero St. Building 42 Suite 305, Santa Cruz, CA 95060, USA
  • Opening hours:
    Monday through Friday, 8:00 AM–5:00 PM Pacific Time

12. Related Store Policies

For additional information about your purchase, please review our
Refund and Returns Policy,
Payment Policy,
Terms of Service, and
Contact Us page.

13. Shipping Policy Updates

We may update this Shipping Policy when our processing times, delivery methods,
shipping rates, service areas, or carrier arrangements change.

Any updates will be published on this page with a revised effective date. We
recommend reviewing this Shipping Policy before placing an order.