Refund & Return Policy

Last updated: July 23, 2026

The Wild And Trees Refund Policy explains our 30-day return period,
eligibility requirements, return shipping costs, exchange process, and refund
timelines.

At Wild And Trees, we are committed to providing a transparent and
customer-friendly shopping experience. If you are not satisfied with your
purchase, you may request a return or exchange under the terms below.

Refund Policy Overview

Eligible items may be returned or exchanged within 30 days of delivery.
Approved returns include a prepaid return label, no return shipping fee, and no
restocking fee.

Return detail Policy
Return period Within 30 days of delivery
Item condition Unused, unwashed, unaltered, with original packaging
Return shipping Free for approved returns
Restocking fee No restocking fee
Refund processing Within 7 calendar days after we receive and inspect the returned item.
Exchanges Available for eligible items

1. Return Period

You may request a return or exchange within
30 days from the date of delivery.

Return or exchange requests submitted after the 30-day period may not be
accepted.

2. Eligibility Requirements

To be eligible for a return or exchange, the item must meet all of the following
conditions:

  • Be in the same condition in which it was received.
  • Be unused, unwashed, and unaltered.
  • Include the original tags and packaging.
  • Be returned with all included accessories or components, if applicable.

We do not accept returns for:

  • Items that have been used or damaged by the customer.
  • Items that have been modified, cut, washed, or altered.
  • Items returned without their original packaging or tags.
  • Items showing signs of wear, misuse, or improper handling.

3. Eligible Return Reasons

We accept eligible returns or exchanges for the following reasons:

  • The item arrived defective or damaged.
  • You received an incorrect item.
  • The item does not match its description or product images.
  • You changed your mind, provided that the item remains unused and in its
    original condition.

For damaged, defective, or incorrect items, we may request clear photographs to
help us review the issue.

4. Return Costs

All approved return and exchange costs are fully covered by Wild And Trees.

  • No return shipping fee.
  • No restocking fee.
  • A free prepaid return label will be provided by email after approval.

Please do not return an item before receiving approval and return instructions
from our customer support team.

5. Return Process

Step 1: Submit a Return Request

To begin a return or exchange, email us at
infor@wildandtrees.store.
Please include the following information:

  • Your order ID.
  • The product name.
  • A description of the issue.
  • The reason for requesting a return or exchange.
  • Clear photographs of the received item, if applicable.
  • Clear photographs of the original packaging, if applicable.

Step 2: Request Review

Once we receive your request, our team will review the information provided.

  • If the request is not eligible, we will notify you by email and explain
    the reason.
  • If the request is approved, we will send an email containing:
    • Return approval confirmation.
    • A prepaid return shipping label.
    • Instructions for packaging the item.
    • The applicable return warehouse address.
    • Instructions for dropping off the package.

Please note:

  • You must print and attach the provided return label to the package.
  • If you are unable to print the label, please contact us for assistance.
  • The item must be packed securely to prevent damage during return transit.
  • Whenever possible, use the original packaging supplied with the order.

Step 3: Return Shipment

  • Pack the item according to the instructions provided.
  • Attach the prepaid return shipping label.
  • Drop off the package at the designated carrier location.
  • Keep the return receipt and tracking information for your records.

Return address:
303 Potrero St. Building 42 Suite 305
Santa Cruz, CA 95060, USA

Please follow the instructions provided with your return label.

6. Refund Policy and Processing Time

Under this Refund Policy, once we receive and inspect the returned item:

  • You will receive an email confirming the result of the inspection.
  • If approved, the refund will be issued to the original payment method
    used for the purchase.

Approved refunds are typically processed within
7 business days after we receive and inspect the returned item.

After a refund is issued, additional time may be required before the funds
appear in your account. Processing time may vary depending on:

  • Your bank or card issuer.
  • Your payment provider.
  • The original payment method.
  • Transaction processing times.

Original outbound shipping charges:

  • If the return is for a defective or damaged item, an incorrect item, or an
    item not as described, we will refund the product price and the original
    standard shipping charge you paid on that order.
  • If the return is for buyer’s remorse or a change of preference, we will
    refund the product price only. The original outbound shipping charge is not
    refunded, but the prepaid return label remains free in all cases.

7. Exchanges

We support exchanges for eligible items upon request.

  • The exchange process follows the same steps as the return process.
  • You must first submit an exchange request by email.
  • The original item must meet the eligibility requirements above.

Once the exchange request is approved:

  • A prepaid return label will be provided.
  • After receiving and inspecting the returned item, we will:
    • Ship the approved replacement item, or
    • Provide another appropriate solution if the requested replacement
      is unavailable.

All approved exchange-related costs are covered by us, including return shipping
and reshipping. No additional exchange fee will be charged.

8. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Final sale items.
  • Items explicitly marked as non-returnable.
  • Used, washed, worn, altered, or customer-damaged items.
  • Items missing original tags, packaging, accessories, or components.

Any product-specific return restrictions will be displayed on the applicable
product page when relevant.

9. Additional Return Notes

  • Please ensure that all information submitted with your request is
    complete and accurate.
  • We reserve the right to reject returns that do not meet the eligibility
    requirements of this Refund Policy.
  • Items returned without prior approval may not be accepted or processed.
  • All return, refund, and exchange decisions will be communicated by email.
  • Customers should retain return tracking information until the request
    has been fully resolved.

10. Refund Policy Contact Information

If you have questions about this Refund Policy, a return request, an exchange,
or a pending refund, please contact us:

  • Business: Wild And Trees
  • Email:
    infor@wildandtrees.store
  • Phone:
    +84 345 084 420
  • Address:
    303 Potrero St. Building 42 Suite 305, Santa Cruz, CA 95060, USA
  • Opening Hours:
    Monday through Friday, 8:00 AM–5:00 PM Pacific Time

11. Related Store Policies

For additional information about purchases, payments, delivery, and website
use, please review our
Shipping Policy,
Privacy Policy,
Payment Policy, and
Terms of Service.

12. Refund Policy Updates

We may update this Refund Policy when our return procedures, eligibility
requirements, refund timelines, shipping arrangements, or exchange options
change.

Any updates will be published on this page with a revised effective date. We
recommend reviewing this Refund Policy before placing an order.